Privacy and Policy

Welcome to Clesho.in. Your privacy and trust are of utmost importance to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, share, and protect your data while also detailing our policies regarding the purchase, delivery, and returns of products.

1. Information We Collect

We collect and process various types of information when you interact with our website, including but not limited to:

Personal Information:

  • Name, contact number, email address, and shipping address (to process your orders).
  • Payment details (processed securely via payment gateways).

Device Information:

  • IP address, browser type, device type, and operating system to improve user experience and optimize website performance.

Purchase Information:

  • Order history, preferences, and feedback.
  • Records of damaged or incomplete product deliveries (detailed in Section 4).

Use of Information

We use the information collected to:

  • Process and fulfill orders efficiently.
  • Offer personalized product recommendations and promotions.
  • Improve customer service and address inquiries or complaints.
  • Prevent fraudulent activities, such as misuse of COD orders.

Data Sharing and Security

Sharing with Third Parties

We only share your information with trusted third-party service providers for:

  • Payment processing.
  • Shipping and delivery services.
  • Fraud prevention and risk management.

Data Protection

We implement advanced security measures, including encryption, secure servers, and firewalls, to protect your personal information. However, no online platform is entirely risk-free, and we encourage you to exercise caution when sharing information online.

Delivery and Product Damage Policy

Product Delivery

  • All orders are processed and shipped within the estimated timelines mentioned during checkout.
  • We ensure robust packaging to prevent damages during transit.

Damaged Products

  • If a product is damaged upon delivery, the customer must notify us within 24 hours of receiving the product.
  • Customers should share photographic evidence of the damaged product via email or our customer service portal.
  • Once verified, we will initiate a replacement or refund process as per our discretion.

Refusal of Damaged Products

  • Products that show intentional misuse or customer-caused damage may not qualify for returns or replacements.

Cash on Delivery (COD) Policy

General COD Rules

  • COD is available as a payment option for select orders and locations.
  • Customers opting for COD must confirm their order details via email or phone before dispatch.

Denial to Accept COD Orders

  • If a customer refuses to accept a COD order without valid reasons on multiple occasions, we reserve the right to:
    • Deny future COD orders.
    • Restrict access to COD as a payment option for such accounts.

COD Order Verification

  • We may contact customers to verify COD orders for security and fraud prevention. Non-response to verification attempts may result in order cancellation.

Returns and Refunds

Eligibility for Returns

  • Products must be unused and in their original packaging to be eligible for returns.
  • The return request must be initiated within 7 days of delivery.

Refunds

  • Refunds for eligible returns will be processed within 7–10 business days after receiving the product.
  • Refunds for COD orders will be initiated via bank transfer or store credit.

Non-Returnable Products

  • Certain products, such as flavors or consumables, may not be eligible for returns due to hygiene concerns.

Customer Responsibilities

  • Provide accurate contact and shipping details to ensure smooth delivery.
  • Ensure availability at the delivery address to avoid delays.
  • Handle the products carefully and avoid intentional damage.

Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updated policies will be posted on this page with an effective date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, our practices, or your dealings with Clesho.in, please feel free to contact us at:

Email: support@clesho.in
Customer Care Number: +919027122026
Address: Delhi

At Clesho.in, we are dedicated to offering the highest quality products, exceptional services, and secure shopping experiences. Thank you for choosing us!