Frequently Asked Questions – Clesho.in

Shopping Information

1. What are the delivery charges for orders from Clesho.in?

Delivery charges may vary depending on your order value, delivery location, product size, and applicable shipping rates. The final shipping charges, if applicable, are shown during checkout before you place your order.

We aim to provide convenient and reliable delivery across India.

2. How long will my order take to arrive?

Delivery time depends on your location and the shipping method available for your order. After your order is confirmed and dispatched, the estimated delivery time will depend on the destination and courier service.

You can use the package tracking information provided after dispatch to check the latest status of your order.

3. What happens after I place an order?

Once you place an order on Clesho.in, your order details are received and processed by our team. After confirmation, the order is prepared for dispatch and handed over to the shipping partner.

Once the package is shipped, you can track its delivery status using the tracking details provided to you.

4. Will I receive an invoice for my order?

Yes. Order and billing details are provided for your purchase. Your order confirmation contains important information such as the products purchased, quantity, price, and order details.

Please keep your order information available in case you need assistance regarding your purchase.

5. Can I buy hookahs and accessories online from Clesho.in?

Yes. Clesho.in offers a range of hookahs, electric hookahs, hookah accessories, carrying bags, and other related products. You can browse the available products through our online shop and check the product details and pricing before placing an order.

Payment Information

6. When is payment taken for my order?

For online orders, payment is processed through the payment method selected during checkout. Your order is processed after the payment has been successfully completed and the order is confirmed.

Always check your order summary carefully before completing the payment.

7. What is a wishlist?

A wishlist allows you to save products that you are interested in purchasing later. Instead of searching for the same product again, you can add it to your wishlist and easily find it when you are ready to buy.

8. What should I do if I receive a damaged or wrong product?

If you receive a damaged, incorrect, or incomplete product, contact Clesho.in customer support as soon as possible with your order details and relevant photographs or videos of the package and product.

Our team can review the issue and guide you through the applicable replacement, return, or resolution process.

Tip: Keep the original packaging and shipping label until the issue has been resolved.

9. Can I change or cancel my order?

If you want to change or cancel an order, contact Clesho.in as soon as possible after placing it. Once an order has been processed or dispatched, changes or cancellation may no longer be possible.

Whether a cancellation or modification can be accepted depends on the current status of the order and the applicable order policy.

10. What is package tracking?

Package tracking allows you to check the current delivery status of your order after it has been dispatched.

Once tracking information becomes available, you can use the provided tracking details to see updates such as shipment processing, transit, and delivery status.

Order & Delivery FAQ

11. How can I check my order status?

You can check your order information using the order details provided after purchase. If tracking information has been generated, you can also use the tracking details to follow your shipment.

If you have any issue with your order, contact Clesho.in support with your order number.

12. How can I contact Clesho.in about my order?

For questions about your order, delivery, payment, damaged products, or other shopping-related issues, contact the Clesho.in support team through the available contact options on the website.

When contacting support, provide your order number and relevant details so the issue can be resolved more quickly